Project Description

Meridian’s Waterloo Branch VR visit

Meridian Credit Union, a Canadian credit union was formed April 1, 2005, following the merger of Niagara Credit Union and HEPCOE Credit Union.  Meridian currently has between 80-90 branches and 270,000 members (shareholders) and is looking into initiate a Canada Wide digital banking platform as an initial method to introduce clients to their virtual branches.

Led by Virtoi, a Toronto-based agency, we created the first virtual banking branch visit that allows users to take appointments with the local management team directly from the visit. Through a one step verification prior to the experience, the user enters his or her email address and as soon as he/she asks to meet with the advisor, the latter then receives an email mentioning this lead with a name, phone number and email address attached to that email.

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